> ## Documentation Index
> Fetch the complete documentation index at: https://docs.simplifi.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Devices

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You can troubleshoot a user's device using the manage devices window.

To get to this page, **Search** for the staff member you are looking for, select them and then select **Misc/Devices** from the right-hand side tabs.

Select a device that the staff member has registered on the left-hand side, and details will pop up for the device. If you wish to view details that OneSignal, our notification service, has on the device, press **Get OneSignal Device Details**.

You can also test notifications to that device on the far right-hand side.